Much of what we sell can be heavy and/or bulky so to ensure you get the best price we will contact you to with the shipping costs. We ship via Courier and Australia Post as required and depending on the size of the items on your order. You are also welcome to collect your items from our shop in Melbourne.
Shipping of your order will usually occur within 2 working days of payment confirmation provided the stock is available. If stock is unavailable we will contact you to advise the potential lead time.
If your item is not received after being notified of the shipment, please contact us so that we can provided details regarding the shipping method to help track down the items.
Upon receiving your order carefully unpack the contents to check and confirm your ordered is correct. If you believe your order is incorrect please contact us immediately by email, so that we can address your concerns. You must contact us within 14 days from the shipped date. We will do our best to ensure that any issues you have can be rectified as soon as possible.
Please make sure that you choose your items carefully. Returns on items incorrectly ordered or change of mind may not be accepted.
Please remember to retain your tax invoice for warranty purposes.
If an order is to be returned, all packaging must be intact and the items must not have been used or damaged in any way. Postage on returned items will be at the buyer’s expense. Exchanges or credits may incur a 20% re-stocking fee. This fee will be charged at our discretion.
Should we have shipped an incorrect item, we will pay for all postage provided the item is returned undamaged and in it’s original packaging, complete and intact. Any refund will be for the original purchase price less the original postage and handling charges unless otherwise stated. You must contact us prior to returning any items.